Shipping and Return Polices

DELIVERY SIGNATURE

Due to compliance with the PACT ACT (The Preventing Online Sales of E-Cigarettes to Children Act). Recipients of all vape products purchased online will now require an adult signature and must present an ID at the time of the delivery.

For a full refund of the product purchase price, your order must be received within 10 days of purchase. Shipping costs are non-refundable. We will happily pay return shipping fees if the delivery is a mistake of ZEO (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered a ZEO 10pk disposable vapes, it can be opened, but not 2 single boxes of ZEO disposable vapes) – others must come back unopened and unused in order to receive FULL refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No sample pack items can be returned for refund. We do not offer refunds on sale or promotional items.

Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to ZEO customer service address provided via email confirmation with requested RMA number.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

For returns, contact us at office@zeouniverse.com to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.

Our shipping department is working hard to make sure your ZEO purchase gets to your doorstep exactly how you ordered.
Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed.
We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

Any questions concerning your shipment? Email us any questions to office@zeouniverse.comZEO